Software Support Executive

Job Location

Delhi NCR

Published By

P.S International HR Consultants

Type of Job

Permanent

Salary Range

1-3 LPA

Published Date

February 15, 2022, 11:30:00 AM

Experience Required

2-3 Yrs

Qualification

B.Com/M.Com

Job Description

Role & Responsibilities:


  • Manage large amounts of incoming phone calls

  • Prepare and deliver appropriate demos on products and services

  • Identify selling possibilities and evaluate customer needs of software and other IT services

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Take the extra mile to engage customers

  • Installation of software

  • Implementation of software, printer, barcode.

  • Provide training to the client.

  • Manual testing of software if needed

Requirement:


  • Basic knowledge of accountancy

  • Proven 2-3 years of experience as a Client Service Representative

  • Strong phone contact handling skills and active listening

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Experience using Microsoft Office tools (Excel, Word)

About Company

Address

Delhi NCR