Job Location
Delhi NCR
Published By
P.S International HR Consultants
Type of Job
Permanent
Salary Range
1-3 LPA
Published Date
February 15, 2022 at 11:30:00 AM
Experience Required
2-3 Yrs
Qualification
B.Com/M.Com
Job Description
Role & Responsibilities:
Manage large amounts of incoming phone calls
Prepare and deliver appropriate demos on products and services
Identify selling possibilities and evaluate customer needs of software and other IT services
Build sustainable relationships and trust with customer accounts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers
Installation of software
Implementation of software, printer, barcode.
Provide training to the client.
Manual testing of software if needed
Requirement:
Basic knowledge of accountancy
Proven 2-3 years of experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Experience using Microsoft Office tools (Excel, Word)
About Company
Address
Delhi NCR