Role & Responsibilities:

• Manage large amounts of incoming phone calls

• Prepare and deliver appropriate demos on products and services

• Identify selling possibilities and evaluate customer needs of software and other IT services

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Take the extra mile to engage customers

• Installation of software

• Implementation of software, printer, barcode.

• Provide training to the client.

• Manual testing of software if needed

Requirement:

• Basic knowledge of accountancy

• Proven 2-3 years of experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Experience using Microsoft Office tools (Excel, Word)