Responsibilities :

• Handle production incidents in an effective manner and provide quick turnaround to customers.

• Communicate adequately with customers to keep them informed on the status of their tickets at all times.

• Coordinate with internal stakeholders such as QE, Product Management, Infrastructure support and release management teams to deliver solutions to customer requirements.

• Work as a team player to contribute to the overall operational success of the team.

• Document all the customer interactions and technical investigations in the ticketing system at all times.

• Represent team in audit reviews, change advisory calls, and business continuity programs such as Disaster Recovery exercises.

• Execute IT application support activities. Envision and support adherence to best practices and standards.

• Responding promptly to application alerts and issues.

• Troubleshooting Applications / Infrastructure issues within benchmarked SLAs.

• Responsible to report production impact details and being able to elaborate to the management.

• Adhere to standards and processes for incident resolution.

• Maintain production support run books for each application.

• Analyze and drive to RCA (Root Cause Analysis).

• Assist in testing and monitoring systems changes implemented.

• Ensure compliance with Client policies and procedures.

• Provide appropriate status updates and track assignments on a routine basis.

• Responsibilities for identifying defective behavior within supported applications and working with the appropriate development team to identify the root cause and communicate with end-users on the delivered solution.

Requirements and skills :

• BE/B. Tech graduate in Computer Science, Computer Engineering, or other Engineering streams.

• Experience, primarily in Angular JS, Node Js, Oracle, and/or MS/SQL.

• Experience working with J2EE Application Servers (preferably Tomcat).

• Experience in resolving complex technical issues in a Windows/Linux/Java/MySQL-based platform.

• Working knowledge and experience in AWS Cloud.

• Experience in application monitoring and performance monitoring using standard tools.

• Excellent written / verbal communication skills and excellent technical troubleshooting skills

• Prior production/product support experience is a must.

• Working knowledge of the residential mortgage industry would be an added advantage.

• Ability to quickly learn and stay current with new technologies, product features and their architecture.

• Qualification In BTech/BE/MCA.MCS Computer Science.

• Male Candidate Preferd.

• Work from Home till August 2022.

• Working Days Mon to Friday (Working Saturday on 1st, 3rd and 5th).