Roles & Responsibility :

• Recruits and trains customer service or human resources employees.

• Manages employee schedule.

• Acts as liaison between clients and company.

• Answers client and customer questions.

• Addresses and resolves any issues and complaints.

• Reports problems and unresolved issues to the manager or director.

• Writes up reports of client and customer activity or complaints.

• Presents reports to the company director or manager.

• Devises ways to improve customer service and client relationships.

• Schedules meetings with prospective and existing clients.

• Meets with clients in person when working for a larger company such as a marketing firm.

• Travels locally for client visits or marketing pitches.

• Assists customers in a retail setting.

• Promotes company products and services.

• Assists associates and account executives in closing sales and bringing in new clients.

• Assists in designing new promotional materials.

• Researches consumer base to better serve the needs of the target demographic.

• Works with marketing and PR department to handle any media appearances.

• Female Candidate Preferred.