Responsibilities and Duties :

• Acknowledge inquiries received through various channels emails, websites, and telephone.

• Understanding the inquiry and identifying relevant vendors/stock items for the same.

• Floating the inquiries to the right vendors and receiving pricing from them.

• Coordinate with a concerned person for the pricing of stock items.

• Preparing quotations and sending the same to salespersons/customers.

• Follow up and negotiation with customers for quotations.

• Update Sales Orders.

• Coordinate with Procurement to check Procurement Status.

• Coordinate with Warehouse & Logistics for Dispatch Status.

• Coordinate with Service & Maintenance Team for Service Status.

• Follow Up with Clients for Payments.

• Building and maintaining relationships with clients through telephone calls and emails.

• Understand and attend to clients' grievances related to products and services.

• Facilitating service support for defective products and ensuring that the issue is resolved.

• Managing issues that arise due to defaults on the part of the customer.

• Updating SAP.

• Updating Sales Registers.

• Preparing daily/weekly and monthly reports.

Qualifications :

• Any Graduate.

• A Minimum of 2 to 6 years of experience is required. Candidates from the Marine industry will be preferred.

• Need to Have SAP Knowledge.

• Working knowledge of Microsoft Windows and Excel spreadsheets using Vlookup and pivot tables.

• Demonstrated ability to assist senior management and sales representatives with any additional work as needed.

• Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services.

• Must have strong communication skills to create and distribute company-wide newsletters and memos.

• Must be able to assist in all sales and marketing campaigns as needed, particularly through presentations and site inspections.